| Wireless reading devices are proving to be very | | | | - The responsiveness of the vendor to a customer |
| popular. Based on the fact that one of the most | | | | who stated that even though he regarded his issue as |
| popular was sold out and had been out of stock for | | | | a minor one, the vendor offered a replacement. |
| nearly four months substantiates this observation. | | | | - No hassle and easy cancellation of orders that were |
| Being popular, the concern of those who had | | | | wrongly placed or had charges reversed even though |
| purchased the wireless reading device and those who | | | | the error was that of the user. |
| are about to join them would be whether there is | | | | - Immediate response and solution to a technical |
| reliable support service for the product. As consumers, | | | | problem even though it was reported on a Sunday. |
| we are well aware of the fact that post support | | | | - Prompt responses to all inquiries on the workings of |
| service usually does not match the marketing and | | | | the wireless reading device. |
| sales hype. | | | | - Response to a forum post on the issue of |
| In reviewing customer experiences with the most | | | | connectivity. The response was through a phone call |
| popular wireless reading device, it was a pleasant | | | | to gather details. The follow-up was an e-mail that |
| surprise to learn that the majority of users had a | | | | informed the customer that a brand new unit was |
| positive impression. Though many of those who had | | | | being shipped out. The customer reported that the |
| posted their issues in forums stated that they did not | | | | brand new wireless reading device was working great. |
| receive responses from the vendor, this was attributed | | | | - Courteous, speedy and effective response to a |
| to the vendor electing to respond directly to the users. | | | | duplicate charge which was speedily rectified. |
| It is worth noting that it is best to also raise issues | | | | It is indeed heartening to note the above customer |
| directly with the vendor in addition to posting them in | | | | comments especially when there is a woeful lack of |
| the relevant forums. To be fair to the vendor, this | | | | follow-up support and service in many other offerings. |
| would enable them to urgently pick-up the issue and | | | | This includes products other than wireless reading |
| act on them rather than hope that they would be | | | | devices. It is reassuring for customers to know that it is |
| monitoring the relevant forums and be on the look-out | | | | worth purchasing their wireless reading device from an |
| for issues raised. | | | | established and reputed vendor. Above all, it is best to |
| Among the various customer experiences reviewed, | | | | purchase a wireless reading device that enjoys |
| were comments on: | | | | customer endorsement. |